FAQ



+ HAND-MANUFACTURING
We embrace the spirit of small-batch, hand-manufacturing and value the textures and variations that make our gear as good as artisanal cheese. Product idiosyncrasies are free of charge and do not compromise quality, function or performance. We also strive to minimize our use of anonymously manufactured products and fabricate our gear using components made with pride by skilled artisans whenever possible. 



+ LARGE ORDERS
If you are interested in purchasing more of a product than we have on hand, just shoot us an email. If possible, we'll fast track the production of a fresh batch and let you know when to expect your order. 



+ OUT OF STOCK
We produce products in small batches. It's the best way to maintain the highest level of quality, but it also means we'll sell out from time to time. If there is something we are out of, let us know your interest by entering your email address on the product page. We will let you know as soon as there is a fresh batch ready to ship. Usually you'll be ready to hit the trail with your new gear in about two weeks. 



+ RETURN POLICY
Since each of our products is hand-manufactured and finished to order, we do not accept returns. However, we will repair any component we make that fails under normal use. Please contact us by email and we will try our best to accommodate your needs. If you are still unsure about a product after reviewing its photos and description, we encourage you to email us with any questions before completing your order. 



+ DOMESTIC SHIPPING
Any domestic U.S. order over $150 ships free of charge. All other domestic orders are a $10 flat rate via USPS with a confirmation number. Our goal is to ship your order and provide you with a tracking number within 3 business days of placing your order. If it is going to take us longer, we will contact you by email. Generally Domestic packages will arrive 3-5 days after leaving our workshop. If you require alternate shipping arrangements please email us and we will try our best to accommodate your needs. 



+ INTERNATIONAL SHIPPING
International orders to Canada and beyond are a $20 flat rate send via USPS first class mail and delivered by the national mail service of the destination country. Our goal is to ship your package within 3 business days of placing your order. If it is going to take us longer, we will contact you by email. International packages can only be sent with shipping confirmation. Guaranteed shipping time, a tracking number or delivery confirmation are not available at this awesome shipping rate. If you require alternate shipping arrangements please email us and we will try our best to accommodate your needs. 



+ RETAIL VENUE
We do not have a store. However during certain seasons we may have shops set up at artisan fairs in the NYC area. If you will be in NYC area and want to see our products please email us.



+ EMPLOYMENT
At the moment it's just the two of us in our NY workshop. We are, however, interested in knowing about artisans who are available for short notice projects. Email us if you are up for helping us out. 



+ CONSULTING
We are available for project-based creative consulting. Please see our consulting page for more information.



+ CO-BRANDED PRODUCTS We are open to co-branding products for other brands and occasions. Please email us to discuss. 



+ HAMMOCK DISCLAIMER

Inherent Danger in the Outdoors?
Hammocks require a small degree of skill to setup and use properly. Camping with a hammock, like all outdoor activities maintains a certain degree of uncontrollable danger. We are not responsible for user error, natural disasters, animal attacks, poor hammock placement causing injury, or anything else that happens when you're out in the field. If something mysteriously breaks - email us. 



Weight Limit?
We have never broken a hammock due to user weight. That being said we have erred on the conservative side and rated our Hammock at a limit of 200lbs. If you exceed this, you understand that we are not liable, nor do we endorse doing so. 



Catch-all Dislaimer
All of our outdoor products are heavily tested and easily maintained. Bush Smarts will not be held liable for injury related to user error or outside factors. When partaking in outdoor activities, you assume all responsibility for yourself and well-being.